RETURNS & EXCHANGES

You have a period of 30 calendar days in stores and through the form available on this page if you placed an order online

Remember that you always have to present the order confirmation email, ticket or gift ticket. You need a document proving the purchase. All products must have a label. Otherwise, it will not be possible to make an exchange or return

SIZE CHANGES OR EXCHANGE FOR ANOTHER PRODUCT

If you reside in Spain (except Ceuta, Melilla or the Canary Islands):

We have two options for size changes or exchange for another product:

change in store: You can change the selected product in one of our stores. Check the locations and hours in this link. Remember that you always have to present the order confirmation online or ticket if you bought it in store

Delivery to your address: The last option and most used by our clients and to facilitate any change is to opt for the exchange service at your home. We will send the new product to your address, and in the same delivery we will pick up the one you want to change. The first size change is free. To do this, you must complete the form that we have at the end of this page to inform us of one of the available options.

If you reside in Ceuta, Melilla, the Canary Islands or abroad:

Shipping on your own: You must complete the form that we have at the bottom of this page to inform us that you are requesting a size change or exchange for another product. Sorry, we do not have collection services for shipments outside the Peninsula (except the Balearic Islands) or internationally, so you must send the products to us at the following address: Avenida Manuel Siurot 13, CP:41013, Seville (Spain).

The products that are the reason for exchange must be sent in perfect condition with their label and in their original packaging, including everything that was sent with it. We are not responsible for lost orders that do not arrive correctly at our facilities since the transport has not been managed by us.

RETURNS

If you reside in Spain (except Ceuta, Melilla or the Canary Islands): 

La Mansa offers you the free pick up service of the product at your home. To do this, you must complete the form that we have at the bottom of this page to inform us of your return. Once the product has been received and its condition checked, the refund will be made within a maximum period of 7 working days. Transportation costs are not refundable. 

You also have the option of return in store but it would be done in exchange for a voucher for the same amount. All purchases made in physical store are in exchange for a OK for the amount of the purchase. We only issue refunds for online orders. Transportation costs are not refundable. 

IMPORTANT:

The products for return must be sent in perfect condition with your label and in his original packaging, including everything that was sent with it. Consult those products that They do not have a return option. in the next section.

If you reside in Ceuta, Melilla or the Canary Islands or abroad:

Unfortunately, we do not have collection services for shipments outside the Peninsula (except the Balearic Islands) or abroad. To request your return, you must fill out the form that we have at the bottom of this page to inform us of your return. You must send us the products at your own expense to the following address: Avenida Manuel Siurot 13, CP: 41013, Seville (Spain). Once the product has been received and its condition checked, the refund will be made within a maximum period of 7 working days. Transportation costs are not refundable. 

PRODUCTS WITHOUT RIGHT TO RETURN

There are certain products that do not have a return option, such as the following:

• Hats (only size change is possible)

• Hat hanger

• Mr. Boho glasses (only available in stores. They can be exchanged for another model)

• Costume jewelry (all the products in the Jewelry section)

• Coleteros Kknekki

• Candles

• Keychains (pompon or maya)

• Hang glasses

• Card holders

• African lowlands

• Aymara tassels • Ni Pai Pai palm fans

FORM

Fill in this form to contact us if you want to make a size change and/or return. We will contact you as soon as possible at the email address you provide. Remember to put your online order number in the message. You'll save time like this 😉