RETURNS & EXCHANGES

The buyer will have a period of 15 calendar days, according to the official calendar of your place of residence, to make a change or a return, from the date of delivery of the purchased product, in accordance with article 44 of Law 7/1996 on Retail Trade.

HOW CAN I CHANGE MY SIZE OR EXCHANGE ONE PRODUCT FOR ANOTHER?

If you reside in Spain (except Ceuta, Melilla or the Canary Islands):

We have two options for size changes or exchange for another product:

  • exchange in store: You can change the selected product in one of our stores. Check the locations and hours on this same page at the end. Remember that you always have to present the order confirmation online.
  • Shipping to your address: The last option and most used by our clients and to facilitate any change is to opt for the exchange service at home. We will send the new product to your address, and in the same delivery we will pick up the one you want to change. The first size change is free. To do this, you must complete the form that we have at the bottom of this page to inform us of one of the available options.

If you reside in Ceuta, Melilla, Canary Islands or abroad:

  • Shipping on your own: You must complete the form that we have at the bottom of this page to inform us that you are requesting a change in size or exchange for another product. We are very sorry that we do not have collection services for shipments outside the Peninsula (except the Balearic Islands) or internationally, so you must send the products at your own expense to the following address: Avenida Manuel Siurot 13, CP:41013, Seville (Spain).
The products subject to exchange must be sent in perfect condition with their label and in their original packaging, including everything that was sent with it.

HOW TO MAKE THE RETURN OF MY ORDER?

If you reside in Spain (except Ceuta, Melilla or the Canary Islands): 

  • La Mansa offers you the pick up service gratuitous of the product at home. To do this, you must complete the form that we have at the bottom of this page to inform us of your return. Once the product has been received and its condition verified, the refund will be made within a maximum period of 7 working days. Transportation expenses are non-refundable. 

  • It also has the option of return in store but it would be done in exchange for a voucher for the same amount. All purchases made in physical store are in exchange for a okay for the amount of the purchase. We only make refunds for online orders. Transportation expenses are non-refundable. 

  • IMPORTANT: Products for return must be sent in perfect condition with your label and in his original packaging, including everything that was sent with it. Check those products that they do not have a return option in the next section.

If you reside in Ceuta, Melilla or the Canary Islands or abroad:

  • Unfortunately, we do not have collection services for shipments outside the Peninsula (except the Balearic Islands) or abroad. To request your return, you must fill out the form that we have at the bottom of this page to inform us of your return. 
  • You must send us the products at your own expense to the following address: Avenida Manuel Siurot 13, CP: 41013, Seville (Spain). Once the product has been received and its condition verified, the refund will be made within a maximum period of 7 working days. Transportation expenses are non-refundable. 

PRODUCTS WITHOUT RIGHT TO RETURN

There are certain products that do not have a return option, such as the following:

  • Hats (only change of size is possible)
  • Mr. Boho glasses (they are only available in stores. They can be exchanged for another model)
  • Outlet ethnic belts (they are unique to the web and do not allow changes or returns)
  • Earrings 

FILL OUT THE FORM FOR AN EXCHANGE OR RETURN

0
Your Cart is empty!

It looks like you haven't added any items to your cart yet.

Browse Products
Scroll to Top

Consigue un

10% DE DESCUENTO

Introduce tu correo para darte de alta en nuestra newsletter y recibe un código de descuento en tu primera compra online

Al suscribirme confirmo que he leído y entiendo la Política de Privacidad y acepto recibir comunicaciones comerciales a travês de email

open chat
1
Hello, how can we help you?