Faqs

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Faqs

FAQ´S

Do I have to register if I want to buy on the web?

There’s no need. Upon completion of your first purchase, you will be given the ability to register as a customer, but it is not mandatory. When registering, you will be asked for your identification information as well as your billing and shipping addresses. We recommend that you be careful with these data as they can facilitate deliveries and avoid problems with the transport company.

How long does it take for my order to arrive?

The maximum estimated delivery time for an order is 5 business days once the payment has been made in the case of shipments to the Peninsula. In other cases, you should consult our shipping and returns section.

How is the order sent?

The orders you make in our online shop are sent through our transport company. Once the shipment has been made, the maximum estimated delivery time is 5 business days.

What steps do I have to follow to return an order?

Follow the steps that we have described in the Exchanges and Returns section.

How do we prepare the orders?

At La Mansa we are very aware of hygiene and safety measures when handling a product and preparing a shipment. Hence, we strictly follow the protocol.

How do I receive the amount of my refund?

The first thing you have to do to carry out an exchange or return is to contact us. Our email is atencionalcliente@lamansa.es. It is important that you tell us the reason for the return.

Once we receive your request, we will respond to inform you of how and when you can proceed with the process. No change or return will be accepted without having previously been accepted by our customer service and reviewed by our quality department.

If the return is accepted, we will make the payment with the same method that you used in the purchase. If it is by credit card, we will have a maximum period of 10 working days. La Mansa reserves the right to reject returns communicated or sent after the deadline or garments that are not in the same condition as they were received.

What payment methods can I use?

Credit / Debit card
Card payments are completely safe and are made by the bank that manages them. The data provided circulates in a completely encrypted way and no data is stored on our servers, so the payment is 100% secure.

BIZUM
Bizum is a mobile application that allows payments and collections between individuals, for cases in which intermediaries do not have cash and without having to know the bank account number of the recipient of the payment.

Paypal
Paypal is the world leader in online payments. We consider it the simplest, fastest and safest system, and it has the added advantage that it does not have any cost for the client.

Do I have to configure my computer in any way to buy?

Normally it is not necessary to configure the browser to make a purchase in our online store. What can happen is that on some occasion you do not see the selected items in the shopping cart. In this case, you will have to configure the appropriate security level. The configuration options for the level of privacy can be found in the menu of the browser you are using.

What are the shipping rates?

National
Spain (Península) Free from 50€ 5 working days
Balearic Islands 5€ +IVA 5/8 dworking days
Canary Islands 20€ +IVA 5/8 working days
Ceuta / Melilla 20€ +IVA 5/8 working days
Internacional
Europe 15€ 5/8 working days
EEUU, Canadá and México 40€ +IVA 10/15 working days
Rest of the world  Ask to atencionalcliente@lamansa.es

How can I download my purchase invoices?

In the section my account you can download them. You can click here to access directly. Previously, you must fill in the tax details on the final purchase page.

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